What is a CTI route point?

• A. A gateway-based routing feature that uses translations.
• B. A virtual directory number controlled via CTI for routing calls to applications.
• C. A pattern that matches dialed digits and transforms them without consuming a gateway.
• D. A feature that forwards calls based on busy status.

Answer: (B)

CTI Route Point is a virtual directory number that CTI controls to hand calls off to an application rather than routing them to a gateway. In CUCM, you configure a CTI Route Point as a DN that’s bound to a CTI server or application, so when a call arrives at that number, the CTI system processes it with its script (for example, IVR or screen-pop routing) instead of terminating it on a physical gateway. This is why the best description is that it’s a virtual directory number controlled via CTI for routing calls to applications. The other options describe digit translations, gateway-based routing, or busy-status forwarding, which are unrelated to how CTI Route Points function.