Which tool is used to troubleshoot Unity issues, including SIP traces?

• A. Cisco IM&P dashboard
• B. Webex Control Hub
• C. Unity Connection logs, RTMT tools, and SIP traces
• D. Expressway Edge Manager

Answer: (C)

When diagnosing Unity issues, you want a combination of server-side logs and signaling traces to pinpoint where things go wrong. Unity Connection logs capture events and errors on the voicemail server, helping you see what the server is doing and where it’s failing. RTMT tools gather and export comprehensive diagnostic data and traces from Unity and related UC components, giving you a centralized view of performance, timestamps, and error patterns. SIP traces show the actual signaling messages exchanged between Unity and other elements (like Cisco Unified Communications Manager or Expressway), letting you follow the call setup, routing decisions, and failures at the protocol level. Together, these three capabilities provide a complete picture for troubleshooting Unity issues, including SIP signaling problems.

Other tools mentioned don’t offer the same Unity-specific logging and SIP-trace capabilities. The IM&P dashboard focuses on IM&P service health, Webex Control Hub manages Webex services and devices, and Expressway Edge Manager handles Expressway edge configurations. They don’t substitute for the combination of Unity Connection logs, RTMT, and SIP traces when diagnosing Unity problems.